1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Solora ("Solora," "we," "us," or "our"). By signing a marketing agreement, using our platform at solora.ai, or engaging any of our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
Solora reserves the right to modify these Terms at any time. Updated Terms will be posted at https://www.solora.ai/terms, and continued use of our services constitutes acceptance.
2. Services
Solora provides marketing, patient acquisition, lead generation, CRM (customer relationship management), and reputation management services for businesses, including medical practices, medspas, clinics, and other businesses.
Solora provides marketing, patient acquisition, lead generation, CRM (customer relationship management), and reputation management services for businesses, including medical practices, medspas, clinics, and other businesses.
Our services may include: (a) Patient and customer SMS reactivation campaigns. (b) Automated review solicitation on platforms such as Google, Yelp, and others. (c) Review removal services for reviews that are fake, misleading, or harassing, and that violate the applicable platform's published policies. (d) Integration with your existing EHR, EMR, or booking platform. (e) Search engine optimization and local ranking services. (f) Any additional services described in your marketing agreement.
Our services may include: (a) Patient and customer SMS reactivation campaigns. (b) Automated review solicitation on platforms such as Google, Yelp, and others. (c) Review removal services for reviews that are fake, misleading, or harassing, and that violate the applicable platform's published policies. (d) Integration with your existing EHR, EMR, or booking platform. (e) Search engine optimization and local ranking services. (f) Any additional services described in your marketing agreement.
3. Client Agreements
Clients engaging Solora for monthly or retainer marketing services must execute a marketing agreement prior to services beginning. Healthcare clients that handle protected health information ("PHI") must also execute a Business Associate Agreement ("BAA") in compliance with HIPAA.
Clients engaging Solora for monthly or retainer marketing services must execute a marketing agreement prior to services beginning. Healthcare clients that handle protected health information ("PHI") must also execute a Business Associate Agreement ("BAA") in compliance with HIPAA.
4. Review Removal Services
4a. Scope
Solora targets reviews that are fake, misleading, or constitute harassment, and that violate the published policies of the platform on which they appear. Solora conducts its own investigation of each review to determine whether it is legitimate. If Solora determines that a review is genuine feedback from an actual customer, even if negative, Solora will not attempt to remove it and will not charge for that review.
Solora targets reviews that are fake, misleading, or constitute harassment, and that violate the published policies of the platform on which they appear. Solora conducts its own investigation of each review to determine whether it is legitimate. If Solora determines that a review is genuine feedback from an actual customer, even if negative, Solora will not attempt to remove it and will not charge for that review.
4b. Payment
Review removal is priced per review as outlined on our website or in your marketing agreement. When you submit a review for removal, Solora places an authorization hold on your payment method. This hold reserves funds but does not charge you. If Solora successfully removes the review, the hold is converted to a charge. If Solora is unable to remove the review, the hold is released within 8 days. You are never charged for a review that Solora does not successfully remove.
Review removal is priced per review as outlined on our website or in your marketing agreement. When you submit a review for removal, Solora places an authorization hold on your payment method. This hold reserves funds but does not charge you. If Solora successfully removes the review, the hold is converted to a charge. If Solora is unable to remove the review, the hold is released within 8 days. You are never charged for a review that Solora does not successfully remove.
5. Client Responsibilities
You agree to:
You agree to:
(a) Provide accurate and complete business information necessary for Solora to perform its services.
(a) Provide accurate and complete business information necessary for Solora to perform its services.
(b) Maintain valid payment information on file for the duration of your engagement.
(b) Maintain valid payment information on file for the duration of your engagement.
(c) Comply with all applicable laws and regulations governing your business.
(c) Comply with all applicable laws and regulations governing your business.
(d) Gather proper consent from your customers or patients to perform text message marketing campaigns on your behalf.
(d) Gather proper consent from your customers or patients to perform text message marketing campaigns on your behalf.
(e) Not use Solora's services to suppress or remove legitimate reviews from actual customers.
(e) Not use Solora's services to suppress or remove legitimate reviews from actual customers.
6. HIPAA Compliance
For healthcare clients, Solora executes a BAA prior to accessing or handling any PHI and follows all applicable HIPAA regulations. Additional details are available in our Privacy Policy and in the BAA executed between you and Solora.
For healthcare clients, Solora executes a BAA prior to accessing or handling any PHI and follows all applicable HIPAA regulations. Additional details are available in our Privacy Policy and in the BAA executed between you and Solora.
7. Intellectual Property
All content, software, tools, branding, and materials developed or provided by Solora remain the exclusive property of Solora. You may not reproduce, distribute, or create derivative works from Solora's proprietary materials without prior written consent.
All content, software, tools, branding, and materials developed or provided by Solora remain the exclusive property of Solora. You may not reproduce, distribute, or create derivative works from Solora's proprietary materials without prior written consent.
8. Disclaimer of Warranties
Solora provides its services on an "as is" and "as available" basis. To the fullest extent permitted by law, Solora disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Solora provides its services on an "as is" and "as available" basis. To the fullest extent permitted by law, Solora disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Solora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Solora's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to Solora in the twelve (12) months preceding the claim.
To the fullest extent permitted by applicable law, Solora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Solora's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to Solora in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Solora, its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law; (c) any dispute between you and your customers or patients; or (d) any misrepresentation made by you regarding your business.
You agree to indemnify, defend, and hold harmless Solora, its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law; (c) any dispute between you and your customers or patients; or (d) any misrepresentation made by you regarding your business.
11. Term and Termination
These Terms remain in effect for as long as you use Solora's services or have an active marketing agreement. Review removal services already in progress will be completed, and charges apply if removal is successful. Solora may suspend or terminate your access to services if you breach these Terms, fail to maintain valid payment information, or engage in conduct harmful to Solora's business or reputation. Upon termination, your right to use Solora's platform and services ceases. Sections 8 through 11 and 13 survive termination.
These Terms remain in effect for as long as you use Solora's services or have an active marketing agreement. Review removal services already in progress will be completed, and charges apply if removal is successful. Solora may suspend or terminate your access to services if you breach these Terms, fail to maintain valid payment information, or engage in conduct harmful to Solora's business or reputation. Upon termination, your right to use Solora's platform and services ceases. Sections 8 through 11 and 13 survive termination.
12. Governing Law
These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved exclusively in the state or federal courts located in Wayne County, Michigan, and you consent to the personal jurisdiction of such courts.
These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved exclusively in the state or federal courts located in Wayne County, Michigan, and you consent to the personal jurisdiction of such courts.
13. Miscellaneous
These Terms, together with your marketing agreement (if applicable), any applicable BAA, and our Privacy Policy, constitute the entire agreement between you and Solora. If any provision is found unenforceable, the remaining provisions continue in full force and effect.
These Terms, together with your marketing agreement (if applicable), any applicable BAA, and our Privacy Policy, constitute the entire agreement between you and Solora. If any provision is found unenforceable, the remaining provisions continue in full force and effect.