1. Introduction
Solora is committed to safeguarding the privacy of our clients and their customers or patients. We collect and use information to provide marketing and communication services to a range of businesses, including healthcare clinics. When handling sensitive health information, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure data security. For non-healthcare businesses, we adhere to applicable privacy regulations.
2. Information We Collect
3. How We Use the Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Service Providers
Solora uses secure third-party service providers to assist with delivering services to our clients. All service providers adhere to stringent privacy and security standards. For clients in the healthcare industry, all services and providers comply with HIPAA regulations to ensure the protection of Protected Health Information (PHI).
5. Data Retention
Solora retains customer and business data indefinitely to ensure the effectiveness of our campaigns and services. Clients may request data deletion as a custom option by contacting us directly.
6. How We Protect Your Information
Solora employs industry-standard encryption and security practices to protect all information transmitted through our platform. Access to customer and business data is restricted to authorized personnel, and we regularly review our security protocols to ensure they meet or exceed industry standards for protecting sensitive information.
7. HIPAA Compliance for Healthcare Clients
For healthcare clients, Solora is fully HIPAA compliant. We follow all applicable regulations and security measures to ensure that patient data is protected and handled in accordance with HIPAA standards.
8. Client Rights
Clients have the following rights with respect to the data we handle: Access: Clients can request access to their customer or patient data at any time. Correction: Clients can request corrections to any inaccurate data. Deletion: Clients may request the deletion of customer or patient data as a custom service. Please note that deleting data may affect our ability to deliver certain services.
9. Data Breach Notification
In the event of a data breach, Solora will notify affected clients promptly. For healthcare clients, we follow HIPAA’s breach notification requirements. For non-healthcare clients, we will follow any applicable legal obligations to ensure proper notification and resolution.
10. Changes to This Privacy Policy
Solora reserves the right to update this Privacy Policy at any time. Any changes will be communicated to clients via email or through our platform. Continued use of our services following such updates constitutes acceptance of the new terms.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights to access, correct, or delete information, please contact us at:
Email: help@Solora.ai
Phone: +1 313-888-8144