Overview

Dr. Rula Al-Aour is a board-certified OB/GYN with over 20 years of experience in women’s health. She earned her medical degree from Wayne State University School of Medicine in 2002 and has since delivered thousands of babies in the Dearborn area. Fluent in both Arabic and English, she’s become a trusted name in the community for compassionate, hands-on care. Her commitment to personally delivering her patients and being available around the clock leaves little time for managing outreach or follow-up.

The Challenge

Like many high-volume clinics, Dr. Al-Aour’s team struggled to consistently follow up with patients who were due for annual exams, screenings, or postnatal visits. The workload left no room for calling patients one by one, and many simply slipped through the cracks—impacting both continuity of care and potential revenue.

The Solution

Solora stepped in with a fully automated follow-up system built around her practice’s needs. We pinpointed the gaps in rebooking and created natural, friendly messages that reminded past patients to schedule without any pressure. Every part of the campaign was designed to feel like it came directly from the office.

The Results

Within the first 30 days, 16 overdue patients rebooked appointments. These were patients who likely would have gone unseen without a reminder. The front desk didn’t need to lift a finger.

What the Doctor Says

“Solora was able to rebook 16 of my past patients that were due for a visit. My staff loves it!”

— Dr. Rula Al-Aour

Why It Works

Most practices are stretched thin, with little time for proactive outreach. Solora fills that gap with creative patient communication and targeted follow-up strategies that clinics rarely have time to build on their own. It keeps patients engaged and coming back, without adding stress to the staff.

Book a demo and let Solora bring more new and past patients to your clinic!